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Written by
Katy Ratican
19 May 2021
3 minutes

Getting Reviews: FAQs

If you’re just getting started with collecting your first customer reviews, you probably have a lot of questions. Here is your one stop shop answering those frequently asked questions
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For many small businesses, customer reviews are key to your brand's overall success. But if you're just starting out - or simply don't know where to start - you probably have a few questions. This complete guide of frequently asked questions (and, more importantly, the answers!) should act as your go-to when looking to increase the number of reviews you receive, whether that's via Google or Facebook.

FAQs for Google My Business

Google My Business offers a lot for small businesses. But it does throw up a few questions - take a look at the FAQs for Google My Business.

Still got an unanswered question?

FAQs: Answering your Facebook Reviews questions

Starting to request your first Facebook reviews? Don't go in blind; have a plan. Read the top FAQs about Facebook Reviews.

Also of interest:

FAQs: Answering your Google Reviews questions

If your business allows customers to leave Google reviews, you're bound to have some questions. Here are the most commonly-asked questions asked about Google reviews.

FAQs: Growing your business with reviews

Getting your business off the ground can be challenging. Continuing to grow your business once it’s established is just as difficult. These tried and tested ways to grow your business with reviews are an excellent place to start.

Once you have reviews coming in, chances are they won't all be glowing - that's just the nature of the online world. But don't be put off; check out these FAQs for how to reply to customer messages instead:

FAQs: Deleting Google

There are times when online that you think drastic measures need to be taken. Permanently deleting your Google account is one of them, for example. Or, if you run a business that has received an unfair or unflattering Google review, you might be tempted to delete it. But before you race ahead and lose valuable data, take a look at these FAQs for deleting your Google information:

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