For many small businesses, customer reviews are key to your brand's overall success. But if you're just starting out - or simply don't know where to start - you probably have a few questions. This complete guide of frequently asked questions (and, more importantly, the answers!) should act as your go-to when looking to increase the number of reviews you receive, whether that's via Google or Facebook.
Google My Business offers a lot for small businesses. But it does throw up a few questions - take a look at the FAQs for Google My Business.
Still got an unanswered question?
Starting to request your first Facebook reviews? Don't go in blind; have a plan. Read the top FAQs about Facebook Reviews.
Also of interest:
If your business allows customers to leave Google reviews, you're bound to have some questions. Here are the most commonly-asked questions asked about Google reviews.
Getting your business off the ground can be challenging. Continuing to grow your business once it’s established is just as difficult. These tried and tested ways to grow your business with reviews are an excellent place to start.
Once you have reviews coming in, chances are they won't all be glowing - that's just the nature of the online world. But don't be put off; check out these FAQs for how to reply to customer messages instead:
There are times when online that you think drastic measures need to be taken. Permanently deleting your Google account is one of them, for example. Or, if you run a business that has received an unfair or unflattering Google review, you might be tempted to delete it. But before you race ahead and lose valuable data, take a look at these FAQs for deleting your Google information:
This article takes a closer look at Google and Facebook's business management tools — the pros, cons, and everything in between.
Google and Facebook reviews are a prime source for people looking to know more about your business. But which one has more power? Which one should you focus on? Which is better for small businesses?