The digital world needs digital solutions. Legacy phone systems cannot meet the demands of the modern workplace. Whether as a primary or second number for work, the softphone is changing the way business is conducted.
Conventional landlines use dedicated copper lines to connect users. A softphone only needs the internet to work. That’s why it’s also referred to as VoIP or Voice over Internet Protocol. Using softphone software, you can make and receive calls and send and receive texts.
Older phone systems require specific devices for you to use them. A softphone can work on any device that’s connected to the internet, like a smartphone or a computer. You don’t have to buy expensive devices or hardware to install a softphone system.
While softphones have been around for years, remote and hybrid work have brought them into the limelight. That’s because softphones are not tied to locations. You can use them from anywhere as long as there’s a reliable internet connection.
The other significant difference between softphones and traditional systems is the business tools you get with this VoIP technology. From auto-reply to voicemail to call routing, there’s a lot that businesses can gain with softphones.
Traditional phones require devices and physical infrastructure. They also need time for installation. If you want a softphone, all you’ve got to do is create an account with a VoIP service and download the app on a compatible device.
You’ll get a new number that will be linked to your account and not any specific device, unlike the traditional phone systems. Think of it as an email account that you can access from any device with an internet connection. You can log in from your phone, tablet or laptop and make and receive calls and texts.
Now employees don’t have to share their personal mobile phone numbers with customers or vendors. Softphones also make it exceptionally easy to connect remote teams both with their colleagues and outsiders.
The first step in getting a softphone is to understand your requirements. These include the strength of your team, additional features you want, whether you have a remote or hybrid team, and whether you’ll be using it for a specific purpose such as a customer support number.
The next step is to compare softphone providers and find one that suits your budget. The one you choose should be scalable and should have reliable customer support. Finally, you can go for a service that has a free trial. This will show you whether it suits your needs.
If you work from a location that has a steady internet connection, whether it’s your office or home, your softphone should be reliable. Secondly, as long as your softphone is scalable, you’re unlikely to have any problems. This is important because some providers may not have the bandwidth to accommodate a higher number of calls.
The reason why small businesses and freelancers are interested in softphones is that they help reduce costs, improve efficiency and streamline operations.
With softphones, businesses save on hardware, installation and maintenance costs. You also don’t have to worry about high monthly fees since softphone subscription fees are considerably lower.
You can use a softphone from an office, residence, cafe, hotel or airport. You can also direct calls to your remotely placed team members. This means that your customers will always be able to reach you and your team.
When team members can reach each other, there will be better collaboration and increased productivity. When queries can be handled immediately, it will also improve your customer service and reputation.
With a single interface, you’ll be able to centralise your business communication. No need to coordinate with your team members to find out how many calls you have received or who dealt with them.
With a second line for work, employees can separate their work and personal lives. They will know which calls are related to work and how to prioritise them, depending on the time and place.
If you’re looking for a softphone, why not choose a superior alternative that’s precisely designed for the needs of small businesses, freelancers and independents? Chalkboard offers you everything you would get from a softphone –plus a whole lot more.
You get a second number for work that you can share with customers and vendors
You can organise customers into various groups
You can broadcast messages to whole groups instead of sending each manually
You get auto-reply for calls that you might miss
You get a virtual number at exceptionally affordable rates
Your business gets a highly scalable solution
Your phone will use cellular networks, which are far more reliable
You can use your phone even in areas without internet connectivity
Download Chalkboard and start your free trial.
It’s the next-generation phone system your business needs.
Looking for a VoIP phone system for your business? Here’s everything you need to know