Katy ratican headshot b w april 2021
Written by
Katy Ratican
21 Jun 2021
5 minutes
A beginner's guide to a second phone line for work
Having a second phone number for work could not only grow your business but help with your work-life balance
Pexels rodnae productions 5921784 second phone line guide

As a business owner, solo entrepreneur or freelancer, your primary focus isn’t just to build a business. It’s to improve the overall quality of your life. The key to that is the organisation of responsibilities and making the most of the resources available to you. A second phone line for work is one of the most effective ways to do that.

Managing your resources effectively to grow your business while also making enough time for your family and friends doesn’t always ‘just happen’. Whether you operate a local salon, design websites or run a chain of restaurants, achieving that much-desired work-life balance takes action. A second line dedicated to your business will go a long way in helping you achieve that.

Why do you need a second phone number?

If you’ve been running your business for a while, you might perhaps wonder why you’d need to get a second phone number for business. Your personal number’s the one you’ve been handing out to customers and clients. Why change things when things have been working well?

If you’re objective about your situation, you’ll realise that things actually haven’t been working that well. There’s only one phone number to reach you and that channel can get crowded. You could be on a business call with an important client, only to be interrupted by a call from your family on the same number.

Or you could be out with your friends and end up receiving calls from a vendor with a question about an invoice. You can’t afford to ignore it. If you see the call or text, you’ve got to take it and respond.

A second phone number does many things but the most important one is that it brings you more freedom outside of your designated working hours. It allows you to focus on whatever you’re doing, without unnecessary interruptions. You can focus on your product or service or you can focus on your kid’s drawing.

Importantly, you don’t need to get an additional smartphone or SIM to separate your work and personal lives. All you need to do is download a second phone line app.

What are second phone line apps?

Second phone line apps are web-based applications that give you a phone number. While your mobile phone number uses the cellular network to make and receive calls, the second phone number uses your internet connection.

Local businesses and entrepreneurs should have a second phone line app because it’s an easy, inexpensive and effective way to get an additional phone number. All you’ve got to do is download an app and you can get started in a matter of minutes.

  • It’s easy because once you download it and get a number, you’re good to go

  • It’s inexpensive because unlike your mobile plans, you won’t be billed for individual calls and messages – and subscription fees are reasonable

  • It’s effective because along with a second phone line for work, it gives you additional resources to manage your business communication

What features can second phone line apps offer?

  • A dedicated work line: The next time you share your phone number with a business contact, there’ll be no awkward, “Yes, that’s also my personal number…” conversations. With a second phone line for work, you can share your exclusive business number from now on.

  • Contact management: Your clients’ numbers won’t be lost between those of your family and friends. With a second number, you can organise your business contacts separately, which will make it easier to search for them.

  • Call forwarding: One of the biggest advantages of a second phone line app is that you can choose to not be disturbed during your personal hours. You can often activate call forwarding so that clients or customers can reach designated personnel with their concerns, or simply let your voicemail pick up the message.

  • Call scheduling: The suite of services offered by a second phone line almost mimics that of a personal assistant. You don’t have to worry about remembering to make important calls as you can schedule them in the app.

  • Review management: Second phone line apps such as Chalkboard allow you to automate review requests. The second line will send requests to your customers and clients, asking them to review you online, which will significantly improve your online brand reputation.

  • Privacy: As an independent business owner, you’re forced to share your personal phone number with anyone who asks for it. You also have to give it on registration documents, online business profiles, websites, social media profiles, external signage etc. A second phone number will let you hide your private number. It would also increase your privacy as all calls and messages to it can be better managed.

When should you consider using a second phone line app?

If you’ve noticed your working hours gradually increasing beyond what you would like, or have been guilty of taking work calls during family time, it’s probably time to consider a second phone line for work.

You’ll be able to separate your work and personal calls, put all customer, client and business contacts in one place and use features such as voicemail and auto-reply text just to name a couple. This will all help to ensure that your business hours don’t extend until midnight or intrude on your weekends.

So, what do you think?

With a second phone line app, you’ll be able to more effectively manage your resources and time and have things under control. Your business and personal lives will be separated and your work communication will be more professional. All thanks to a simple, easy, inexpensive and super productive second line app.


Chalkboard is a separate phone number for work

Keep your real number private, easily recognise work calls, and get extra tools to help you 👌 stay organised and 🚀 grow.
Wedding Shop

Continue reading

Help & advice
4 minutes

Why small business owners should have a second number from the same phone to separate their personal and business lives

Help & advice
4 minutes

All you need is a second number app to enjoy the benefits of a second phone number