FAQs

Check your junk or spam folder first. The codes do expire after 10 minutes, so you'll need to attempt again and get a new code if it’s been past that time.

You need a US or UK mobile number to verify - we don't currently send verification texts internationally or to landlines. Additionally, some carriers have blocked toll free calls or messages (our codes come through a toll free number).

Yes! Once you enter your number, the following screen gives you the option to submit a text code, or request a voice call with the code instead.

Chalkboard is free to sign up and try for 7 days. Since we charge users through the App and Play store, they collect your payment information once you begin the trial but only start charging you after the trial period. It’s easy to cancel before then if the app wasn’t what you hoped it would be - without getting charged.

The most likely reason for this is, you verified your phone number with a different email address than the one you’re trying now.

If you happen to know another email address you might have used previously to sign up, give that a try. If not, reach out to us with your business name or phone number and we can help.

Chalkboard provides a 2nd number just for work - so you’ll need an existing mobile number from the US or UK to verify against in order to get assigned a new work number and use the app.

Since third party apps (like WhatsApp or Instagram) have their own delivery services and policies, we can't guarantee delivery of these codes. We've seen them come through successfully in many cases, but it's not something we can promise. See our information about receiving verification codes.

Please read our guide to registering for WhatsApp Business with your Chalkboard number.

Yes, you can type to search for any US area code during number selection.

At the moment, we don't offer Chalkboard number changes as we do have to purchase each number on our side. We of course make exceptions to this if there are number quality issues with your current number, so please reach out to us if that's the case.

You’ll need an existing mobile phone number from the US or the UK to use Chalkboard. We hope to be in your country soon!

Yes! Please read our article porting your number into Chalkboard.

Yes, that is what it means. It varies carrier by carrier, but this will likely mean your current mobile plan will be cancelled - or they'll offer you a new number.

As a reminder, you do need cellular service to make and receive Chalkboard calls. Our app isn't a replacement for cellular service - it provides a 2nd number on top of an existing plan and number.

Yes, please read our information about porting your number away from Chalkboard.

Don't see your question? Please contact us.