Porting your number away from Chalkboard

If you were assigned a number that you love from Chalkboard, but you’ve decided to stop using our app - you are able to take your Chalkboard number with you. You’ll just need to port your number away to a different carrier. Here’s how it works.

For UK numbers, please submit a request to [email protected] for your PAC code. You'll need to submit this code to your gaining carrier as soon as possible. As this PAC code will expire in 30 days, it is important that you submit the port request well before that date to avoid the possibility of it being rejected.

For US numbers, you'll need to speak with the carrier to which you'd like to port the number. They will most likely give you an LOA (letter of authorization) that asks you for:

  • Your billing address

  • Name (or business name)

  • Phone number (your Chalkboard number)

  • If they do request a "billing document", let us know and we can provide that for you.

Please use the following service address for your number you are porting away (this is the phone number service we work with):

Twilio, Inc.

548 Market St #14510

San Francisco, California 94104.

Once you submit the LOA to them, your carrier will notify us of this request. Since we own the number as of now we'll need to verify the number port was legitimately authorised by you as there are cases in which people fraudulently port numbers away from carriers. Once that’s confirmed, your Chalkboard number will be released.

If for any reason your port-away request is rejected, please contact us at [email protected] and let us know what number(s) you are trying to port, and the specific reason provided to you by your new carrier for why the port was rejected.

Updated 128 days ago.

If you can’t find an answer here, you can always contact our friendly team through the Chalkboard app. Click Settings, then Contact us.