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Written by
Katy Ratican
4 Oct 2022
5 minutes

How reliable is a business cloud phone system?

Wondering whether cloud phone systems are reliable? Here's everything you need to know
Cloud phone systems reliability

If you’re considering moving to VoIP (Voice over Internet Protocol), a natural question to ask is whether cloud phone systems will work all the time. The honest answer is that they don’t. But that doesn’t mean that the technology is not reliable.

Cloud phone systems have numerous advantages for small businesses. One of them is their reliability. This article will explain why cloud phones are reliable, what is meant by dropped calls – and what you can do about them.

Are cloud phone systems reliable?

In short, yes, cloud phone systems are reliable. They’re like any product or service that works on the internet. So, if you have a stable internet connection, you will have reliable and high-quality calls.

This is true for all internet-enabled applications. If you have a stable internet connection, there’s nothing to worry about. So, for higher uptime of cloud phone systems, you need to be in a place with a reliable internet connection. But this doesn’t explain why cloud phone systems are reliable.

Why are cloud phone systems so reliable?

There are several reasons why cloud phone systems are reliable. The first one is that cloud PBX for business isn’t hosted in one centre. It’s hosted across multiple data centres. If one centre has a problem, the others will take over immediately. This makes sure that the consumer won’t be negatively affected.

Secondly, cloud phone systems are continuously monitored. In case there is any issue, maintenance will be carried out without any interruption to the service. Most VoIP providers will also inform their customers if there is any significant interruption to their services.

Another reason why cloud phone systems are reliable is that as a consumer, you have multiple options from your connected devices. In the event that the internet is down on a broadband connection, you can access the service from a different device by opting for a different internet connection.

Finally, cloud phone systems empower customers. You can easily find out the strength of your internet connection whether in the office or at home. You can move around and find a spot that has a stronger connection. If it persists, you can always try and get another internet connection to boost your options.

Dropped calls: What happens then?

Dropped calls are something that’s common to both mobile phones and VoIP services. For mobile phones, the problem happens when the network connection gets prematurely terminated. It could also be due to a faulty SIM or patchy network coverage.

In VoIP dropped calls, the call gets terminated when the internet connection is unreliable. It could also be due to a network issue. Restarting the VoIP application or resetting the network settings should solve the problem.

It could also be due to an issue with the app. The solution is to restart the device or browse. Consumers should also check their internet speed if they routinely experience dropped calls. It could be because the WiFi connection is crowded or if it has limited bandwidth. If so, it’s time to upgrade your internet plan.

As a temporary measure, you can move the router and make sure that nothing blocks the signal. The other option is to reboot the router and test its strength. If you routinely face internet interruptions and low speeds, it’s time to consider getting an ethernet connection. This is more reliable with little fluctuation in internet speed.

Are cloud phone systems more reliable than traditional telephony?

While traditional telephony is reliable, it doesn’t meet the requirements of modern businesses. Now people understand that considering all the benefits it provides, cloud phone systems are more reliable than their traditional counterparts.

One reason for their better reliability is that cloud phone system providers face competition from each other and have to consistently improve their offerings. With the shutting down of the ISDN and PSTN networks by 2025, there’s an industry-wide move to make cloud phone systems more reliable than traditional telephony.

Finally, VoIP will continue to evolve. As the technology learns from user experiences, it can be fair to assume that with every year, cloud phones will discover more ways to be dependable.

Chalkboard: A reliable cloud phone system for your business

If you’re looking for a cloud-based phone system for business, Chalkboard offers reliability and added functionality that you won’t find anywhere else. As long as you have an internet connection, you’ll be able to make and receive phone calls.

With this second line for work, you can separate your work and personal lives. Now you can freely share your free phone number with customers and business associates. You can also share your number, which means that when a customer’s call comes in, somebody will be there to answer it.

Chalkboard also allows you to set auto-reply, enabling you to respond to calls that you may not be able to answer. With messaging, you can talk to your customers like friends.

Download Chalkboard and let this cloud phone system work to grow your business.

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Help & advice
6 minutes

In this article, we share the key information you need to know about cloud-based phones, including what they are and the key benefits of moving to a cloud-based phone system.

Help & advice
5 minutes

These advantages of cloud phone systems should be enough for small businesses to start using them