Direct dial numbers

Introducing direct dial phone numbers

How many times have you called a business only to get stuck in an endless loop of automated menu options or talking to multiple receptionists? You're not alone. Most people hate it, yet this is the experience that many businesses offer their callers. Busy signals, unanswered calls, it's just frustrating – and we don’t want that for your business.

The solution to your problem? Direct dial numbers: a business game-changer that enables you to give your customers a seamless calling experience, allowing them to reach the right person quickly and easily.

What are direct dial numbers?

A direct-dial number is a phone number that bypasses an operator or receptionist and connects directly to the person you’re trying to call. Also known as direct inward dialling (DID) numbers, they are virtual phone numbers that are assigned to specific employees or departments within a business. This allows customers to reach the person or department they need quickly and efficiently.

This feature can be especially useful for businesses with multiple locations or remote employees, as it allows customers to reach the right person without having to navigate through a complicated phone tree. Additionally, it can also be used to ensure that important calls are answered by the right person, even if they are not in the office.

How do direct dial numbers work?

Direct dial numbers are a phone service feature that allows calls to be directed to specific phone numbers within a business, rather than going through a general switchboard or receptionist.

This feature allows you to easily assign work phone numbers to specific employees or departments within your organisation. This feature is perfect for businesses that want to improve their call-handling process and ensure that customers are always connected with the right person.

A second mobile phone number for work

Through Chalkboard, you can assign every team member their own mobile number (in UK) or local number (in US), which directly calls them. When you set up your business calling and messaging with Chalkboard, you can get a range of numbers issued to cover each of your team members.

Not only will these second numbers for work save time and money, they are also flexible. When you combine direct dial numbers with a VoIP solution, you get ultimate flexibility with incoming calls going directly to users' mobile phones.

So if one of your colleagues is out of the office and a customer calls their dedicated work number, Chalkboard, their second line phone app, will ring, and they can pick up the call just as they would if they were in the office. This type of flexibility supports remote working and contributes to improved efficiency and customer experience.