Add, remove & assign phone numbers on demand
Manage, respond to, and share calls with your team
Send & receive any message you need to
Keep contact details in one place with a shared phonebook
For on-the-go teams to share messages, calls, and contacts
A full directory of all our included features
Interactive voice response
What is an IVR system?
An interactive voice response system, also known as an auto-attendant, is an automated function that answers customer calls for you and offers them a menu of routing options. Callers choose an option based on their needs and the IVR routes them accordingly.
Chances are you’ve heard one yourself; the simple IVRs use structure such as “press one for sales, press two for billing…”
Why do businesses use IVR systems?
The benefits of IVR for businesses include:
Improving the call handling process by providing a custom menu of options for customers to navigate.
Routing calls to the right department or person, which ensures that customers are connected with the right person quickly.
Collecting information from customers through touch-tone input, which allows businesses to gather information about a customer's needs and improve customer service.
Reducing wait times for customers by allowing them to select the options that best match their needs, instead of being put on hold.
The easy way to share phone numbers with your team
Chalkboard gives you all the business calling and messaging features you need, without a phone system.
Text and call as a team with shared or private numbers. Flexible and simple.
No contracts, no phone system, no SIM cards, and no configuration. Just install the app and go!
Including missed call auto-reply, working hours, templates, and much more...
Get started today
It's the easy way for your team to text and call together without the hassle and complexity of a phone system!
FAQs: IVR systems
What is IVR?
IVR stands for Interactive Voice Response, it is a technology that allows customers to interact with a company's telephone system through the use of voice and touch-tone inputs.
How does IVR work?
IVR systems work by allowing customers to navigate through a menu of options by using their voice or touch-tone inputs. Once the customer has selected the appropriate option, the call is then routed to the appropriate department or person.
What are the benefits of using IVR?
The benefits of using IVR include improved call-handling processes, reduced wait times for customers, the ability to collect information from customers and the ability to automate routine tasks.
Can IVR systems be customised?
Yes, IVR systems can be customised to fit the specific needs of a business. This includes the ability to create a custom menu of options for customers to navigate and the ability to collect specific information from customers.
How can IVR systems improve customer service?
IVR systems can improve customer service by allowing customers to quickly and easily reach the appropriate department or person and by providing the ability to automate routine tasks which can free up customer service representatives to handle more complex enquiries.
