Call routing

Route incoming calls, ensuring that your customers are always connected to the right person or team.

What is call routing?

Call routing software allows inbound calls to a single line – for example, your business's main number – or direct calls to any other phone line within your business. Inbound calls can route through a phone menu or interactive voice response (IVR) system to a team, department or a specific team member.

Call routing is useful for businesses looking to improve customer service and streamline their call-handling process.

The benefits of call routing

Improved customer service

Call routing ensures that incoming calls are directed to the right person or department, which improves the customer service experience.

Streamlined call handling process

Automatic call distribution (ACD) evenly distributes incoming calls, which streamlines the call handling process and ensures that no one person is overwhelmed with too many calls.

Increased efficiency

Call routing allows you to create custom routing rules based on time of day, caller ID or other criteria, which can increase the efficiency of your call-handling process.

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The easy way to share phone numbers with your team

Chalkboard gives you all the business calling and messaging features you need, without a phone system.

Completely flexible

Text and call as a team with shared or private numbers. Flexible and simple.

Takes minutes to set up

No contracts, no phone system, no SIM cards, and no configuration. Just install the app and go!

All the features you need

Including missed call auto-reply, working hours, templates, and much more...

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Get started today

It's the easy way for your team to text and call together without the hassle and complexity of a phone system!

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