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Written by
Katy Ratican
12 Jul 2021
4 minutes
Debunking the myths of second phone line apps
Popular misconceptions about second phone line apps and virtual numbers, and the truth behind them
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If you’re an independent business owner or manager, you might think that you don’t need a second phone number, even if it's the best second phone line app you could get. Part of this reluctance is due to the misconceptions surrounding second phone number apps. Those suspicions, however, are usually unfounded.

It’s natural to be sceptical of things that offer radical changes. A second phone line app is one such thing. If the doubts are what’s stopping you, here are the common myths about second phone line apps and the truth behind them.

Myth no. 1: It’s only for big businesses

Small businesses need a virtual phone number for work more than big companies. Big businesses have large customer support teams and employee pools. As a small business owner or manager, you may not have the resources for these.

If you can find the best second phone line app, you’ll be adding a technology partner to your business. You’ll be able to separate your work and personal contacts, use voicemail and auto-response, all by downloading a second phone line app.

Myth no. 2: It's not reliable

The truth is that phone line apps that run over the internet are more robust than traditional landlines. With little physical infrastructure, you don’t have to worry about any disruptions to your service.

As long as there’s an internet connection, it is highly likely that your phone number is going to be reliable.

Myth no. 3: It has poor audio quality

Calls made over the internet had patchy quality years ago. But the technology has come on leaps and bounds over recent years. Due to better connectivity and larger bandwidth, you’ll get exceptional audio quality with a second phone line app now.

Myth no. 4: It's not secure

Your virtual second phone number runs on encrypted networks with firewall protection. It also requires authentication which makes it absolutely safe. The network security is also assured by timely updates to the software.

Plus, there are various ways in which you can use your second phone number for privacy. It is always possible to disguise your phone number and a second phone number will ensure that your personal number doesn’t get shared with unwanted strangers.

Myth no. 5: It's very technical

It’s less technical than most software that you already use. A second phone line app like Chalkboard, for example, has an easy-to-use interface. You can add or move your contacts with a simple tap. You can also easily choose the features that you or your team members may need.

Importantly, since all upgrades happen over the internet, you don’t have to call a technician. Once you download the app, you’ll be able to generate and use your virtual phone number for work in a matter of minutes.

Myth no. 6: It's expensive

Even the best second phone line apps are inexpensive and cost-effective to use. To begin with, you don’t need to pay for any installation or maintenance. It’s all digital. In other words: you’re paying for the service and not any equipment.

Secondly, unlike the traditional landlines, a virtual number gives you flexibility. You can add capacity when you grow and don’t have to pay for features that your users may not need. The reason why small businesses are increasingly using virtual second phone numbers is that it makes financial sense.

Myth no. 7: It needs a second phone

No, it doesn’t. Just because you’re getting a new phone number doesn’t mean you’ve got to buy a new phone or SIM. All you have to do is download the app and choose your number. You can do it on your existing phone; there’s no need to invest in a second device.

Myth no. 8: It will take up a lot of data

If you have a steady internet connection with reasonable bandwidth, you don’t have to worry about your second phone line app taking up your data. Calls don’t require much bandwidth and your existing internet plans should be enough in the vast majority of cases.

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A second phone line app for work is one of the best decisions you can make for your business. It will increase your productivity and help you to attain a work-life balance, all while protecting your privacy.

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Help & advice
4 minutes

A second phone line is a convenient, easy and affordable solution to separate the personal and professional lives of business owners

Help & advice
4 minutes

A better work-life balance and added privacy are only some reasons why business owners should get a second phone line