Here’s an unfortunate truth about running a business: customers and clients don’t really care if you’re busy. They need answers and they need them right now. If you can’t take their calls, your best course of action is to let them know that through an auto-reply text. That’s why, as a small business or startup founder, it’s time to think about an auto-reply message sample for business.
If you’ve never considered setting up an auto-reply message, or think that it’s too complicated, the good news is that automation has made it easy. Understanding how to create the right auto-reply message will greatly improve your customer satisfaction.
An automated reply message is a predetermined response that’s sent to your callers when you can’t take the call. They are suitable for all scenarios including when you’re busy, in a meeting, out of the office or on holiday.
In case the call comes in during your non-working hours or during the weekends, an automated reply message can inform the caller of your working hours and when you’ll be back at work.
“Hi, thank you for contacting us. We’re out of the office and will get back to you on Monday. If it’s urgent, you can contact our customer support at (number or link).”
“Hi, thank you for contacting us. Our working hours are _______. We will get in touch with you on Monday. If it’s urgent, you can contact our customer support or live chat (number or link).”
“Hi, sorry for missing your call. I’m currently in a meeting. I’ll get back to you by ___. If it’s urgent, please call our customer support (number or link).”
“Hi, sorry I can’t take your call now. I’m in a meeting and will get back to you by the end of the business day. If it’s something urgent, email me at _________.
“Hi, thank you for calling. I’m on holiday from ____ to _____ and will not be taking office calls as it’s family time. You may call ______ at account management or email him/her/them at ________. Thank you.”
“Hi, sorry I can’t take your call. We’re on a family holiday and that’s where my focus is right now. I hope you understand. Meanwhile, you can reach _______ on ______ or email at _______. Thank you.”
Unless you have a second line phone app with a different number for work, you’ll need to create auto-reply text messages. It will ensure that although you can’t take the call, there will be alternate forms of engagement.
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