Add, remove & assign phone numbers on demand
Manage, respond to, and share calls with your team
Send & receive any message you need to
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Toll-free numbers are a great option for businesses to have a national presence across the US instead of tying themselves to a local number in a city/state.
This helps to build trust with your customers, often with an easy-to-remember number and means that your callers can benefit from calling you for free, without having to shoulder long-distance call charges.
Toll-free numbers aren't currently subjected to the same registration requirements as standard 10DLC (10-digit long code) numbers, but to ensure that messages sent from toll-free numbers have the best in deliverability, we always advise you register your toll-free number once its created.
Benefits of a toll-free number include:
If you plan to send SMS or MMS (media messages) from a toll-free number, you'll need to register to ensure your messages are delivered successfully - an outright block of messages sent from unregistered toll-free numbers is being put in place soon, so registered early means no downtime in outbound message functionality.
If your toll-free number will only be used for calls and inbound messages, there is currently no requirement to register.
If your workspace has both 10DLC numbers as well as toll-free numbers, it's worth noting that the registration process is different and you'll need to complete both applications to get the best from your Chalkboard numbers.
You can read on to learn more about the registration process for a toll-free number or click here to learn about A2P 10DLC registration.
If you don't register your toll-free numbers, you'll face higher levels of message filtering and ultimately will face an outright message block once the US carriers put this in place, stopping your message content from being delivered.
New regulations came into place in October 2022, meaning that unregistered toll-free numbers would be subject to higher rates of message filtering and blocking until registered.
Registration is designed to verify genuine business usage, build trust in the US carrier ecosystem and ensure that spam and general misuse of toll-free numbers can be managed more closely than before.
It takes approximately 2-3 weeks from the point of submission for applications to be reviewed and given an outcome.
Applications with higher volumes of toll-free numbers, multiple/mixed-use cases or those that require further information to verify can take longer to receive an outcome.
You'll still be able to use your toll-free number for messaging purposes while your application is being reviewed.
No, registration is free and open to all US toll-free phone numbers.
You can register up to 5 toll-free numbers without additional information being required.
If you need to register more than 5 numbers, you'll be asked to provide additional information such as:
When you register your number, you'll be asked to provide:
Updated 131 days ago.
If you can’t find an answer here, you can always contact our friendly team through the Chalkboard app. Click Settings, then Contact us.