At Chalkboard, we know that happy customers are glad to give you a review -- and that simply asking for them is the key to growing your small or local business. More reviews bring more customers through your door, and even up your ranking when people search for you online. However, there are some important guidelines to consider as a business owner when working to get more reviews.
Google has some fairly clear rules around asking for reviews. The focus is mostly around ensuring that the reviews of your business are honest and providing an accurate picture for your potential customers that are reading them. Here are their guidelines for requesting reviews:
This social media platform has fewer clear restrictions, but also highlights the importance of honest and accurate reviews. Here’s what they say:
Additionally, they offer some guidance for customers who are indeed leaving a review on Facebook:
When recommending a business, you:
All in all, collecting reviews from your customers can have a huge impact on your business. Just make sure you’re going about collecting them in a way that is honest and accurate to how great your business really is. Not only is it important regarding Google and Facebook’s guidelines, but reading authentic and un-incentivised reviews will come through more strongly to your potential customers too.
Updated 19 days ago.
If you can’t find an answer here, you can always contact our friendly team through the Chalkboard app. Click Settings, then Get help.